ACH deposits may be delayed for Savings Plans

Incident Report for Swan Bitcoin

Resolved

This incident has been resolved.

Posted Nov 09, 2023 - 04:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 08, 2023 - 21:35 UTC

Investigating

We are investigating an issue with ACH Deposits related to Savings Plans.

Our apologies for any inconvenience caused. We will post updates to this page as soon as we have further information.

Posted Nov 08, 2023 - 10:30 UTC

This incident affected: Custody and Trading - Fortress (Savings Plans).