ACH Deposit and Bitcoin Purchasing Outage
Incident Report for Swan Bitcoin
Resolved
This incident has been resolved.
Posted Dec 14, 2023 - 08:29 UTC
Update
The issue has been identified and a fix is being implemented, but intermittent outages may occur. Purchases may incorrectly appear to succeed. Please check back a few minutes later to verify the status of your trades.
Posted Dec 14, 2023 - 05:33 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 14, 2023 - 04:43 UTC
Identified
The issue has been identified and a fix is being implemented. Purchases may incorrectly appear to succeed. Please check back a few minutes later to verify the status of your trades.
Posted Dec 14, 2023 - 04:24 UTC
Investigating
We are investigating a Bitcoin purchasing and ACH deposit outage.

Our apologies for any inconvenience caused. We will post updates to this page as soon as we have further information.
Posted Dec 14, 2023 - 04:12 UTC
This incident affected: Custody and Trading - Fortress (Instant Buys, Convert Now, Savings Plans).