Issues with Instant Buys

Incident Report for Swan Bitcoin

Resolved

This incident has been resolved.

Posted Nov 20, 2023 - 22:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2023 - 21:01 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 20, 2023 - 20:49 UTC

Update

We are continuing to investigate this issue.

Posted Nov 20, 2023 - 20:39 UTC

Investigating

We are investigating an issue with Instant Buys.

Our apologies for any inconvenience caused. We will post updates to this page as soon as we have further information.

Posted Nov 20, 2023 - 20:10 UTC

This incident affected: Custody and Trading - Fortress (Instant Buys, Convert Now).