Bitcoin Purchasing Service Outage

Incident Report for Swan Bitcoin

Resolved

This incident has been resolved.

Posted Jan 21, 2024 - 11:33 UTC

Monitoring

The Bitcoin trading partners have identified the problem and are actively working to resolve the issue with ACH deposits and bitcoin purchases.

Posted Jan 21, 2024 - 05:28 UTC

Update

Bitcoin purchases through Instant Buys, Convert Now and Savings Plans are currently impacted.

Posted Jan 21, 2024 - 04:23 UTC

Identified

The Bitcoin trading platforms connected to our service are experiencing an outage. As such, you may be unable to buy Bitcoin at this time.

We are working with our partners on resolving these errors immediately. We will continue to monitor and provide updates here as we come to a resolution. Our sincere apologies for the inconvenience.

Posted Jan 21, 2024 - 04:18 UTC

This incident affected: Custody and Trading - Fortress (Instant Buys, Convert Now, Savings Plans).