Instant ACH Buys Outage

Incident Report for Swan Bitcoin

Resolved

This incident has been resolved.

Posted Oct 24, 2023 - 04:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 24, 2023 - 04:33 UTC

Identified

The issue has been identified and a solution is being worked on.

Instant buys from ACH balance are not working, but Bitcoin purchases using any funds that are already on the platform from prior wires remain unaffected.

Our apologies for any inconvenience caused. We will post updates to this page as soon as we have further information.

Posted Oct 24, 2023 - 01:32 UTC

Investigating

We are investigating a potential Bitcoin purchasing outage affecting instant ACH buys.

Our apologies for any inconvenience caused. We will post updates to this page as soon as we have further information.

Posted Oct 24, 2023 - 01:07 UTC

This incident affected: Custody and Trading - Fortress (Instant Buys).