Potential Bitcoin purchasing outage for IRA accounts

Incident Report for Swan Bitcoin

Resolved

This incident has been resolved.

Posted Feb 11, 2026 - 23:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 11, 2026 - 23:18 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 11, 2026 - 16:17 UTC

Identified

We are investigating a potential Bitcoin purchasing outage in IRA accounts. Personal accounts are not impacted.

Our apologies for any inconvenience caused. We will post updates to this page as soon as we have further information.

Posted Feb 11, 2026 - 16:16 UTC

This incident affected: Swan Website, Swan iOS App, Swan Android App, Custody and Trading - IRA Accounts (Equity Trust) (Instant Buys, Convert Now, Savings Plans), and Custody and Trading (Instant Buys, Convert Now, Savings Plans).